Frequently Asked Questions
How do I feed the supplements?
Please read the recommended feeding instructions on the products’ packaging. Please note that this is a nutritional product and it is not intended to be a substitute for vet’s advice. Discontinue immediately at any sign of adverse reaction. Do not exceed the recommended daily serving unless directed by a vet.
What method of payments do we accept?
We accept Credit Card and PayNow. Please be assured that we do not keep any of your personal credit card details or payment account information in our system. Auto-fill information appearing on our website for personal details are stored on your personal device. Therefore please keep your device secured with Anti-Virus programs as well as Anti-Spyware programs.
What are your shipping/collection options？
Currently we only deliver within Singapore. Meet-ups may be possible, subject to only certain MRT stations and timings. Please reach out to us if you prefer meet up.
Is delivery free?
Delivery is free for orders $100 and above. If you order falls below $100, there will a delivery charge of $8. This fee will be added to your order during checkout. (Tip: If your order don’t quite qualify for free delivery, why not add an Collagen Paw and Nose Balm to get your ordered delivered for free).
How soon is my order confirmed?
Your order is confirmed once you received your order confirmation from us via email, which will include your order reference number. If we are not able to process your orders for whatever reason, we will contact you on the phone number you have provided to us.
What happens if I’m not home at the specified delivery time?
Please try to be available at the specified time of delivery or have someone at home to receive it. In the event if no one is present to receive the delivery, our drivers will leave it at your doorstep. In the event of any unsuccessful delivery due to whatever reason, we reserve the right to charge a re-delivery fee of $8 and for every subsequent delivery attempt.
What happens if an item is out of stock?
In the event that the product is out of stock, we will contact you if we need more time. Otherwise, most can be reproduced within our lead time of 2 weeks before it is delivered to you
What is your return or refund policy?
Goods sold are not refundable. In the unlikely event that there is a problem, you will need to let us know within 7 days of the delivery of the order by writing to us at hi.wholesomewhiskers@gmail.com
We will exchange the product if:
- it was delivered in a damaged condition or is past its expiry date
- it has a manufacturer’s defect
- the wrong product was delivered
Wholesome Whiskers is not responsible for items lost through standard delivery. Strictly NO REFUNDS will be made. Items damaged through standard delivery is also out of our responsibility.